Privacy Policy

1. Introduction

ClawBuilder ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website (clawbuilder.com) and our in-person setup services.

2. Information We Collect

We may collect the following information:

• Booking information: Name, email address, phone number, and scheduling preferences collected through booking platform when you book an appointment.
• Payment information: Payment details processed securely through payment processor. We do not store your credit card information on our servers.
• Setup information: Network credentials, account details, and device information necessary to perform setup, which we access only during appointment.
• Website analytics: Anonymous usage data collected through analytics platform to understand site traffic and improve the website.
• Communications: Messages sent to us via email or text during the hypercare support period.

3. How We Use Your Information

• To schedule and perform your setup appointment.
• To process payments.
• To provide post-setup support during the hypercare period.
• To communicate with you about your service.
• To improve our website and services.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services:

• Payment processor for payment processing. See their privacy policy for details.
• Booking platform for appointment scheduling. See their privacy policy for details.
• Analytics platform for anonymous website analytics. See their privacy policy for details.

5. Data Handling During Setup

During in-person (Singapore) setup, we may temporarily access your network, devices, and accounts as needed to install and configure OpenClaw. We commit to:

• Only accessing information strictly necessary for the setup.
• Not copying, storing, or retaining any of your personal files, passwords, or data after the appointment.
• Not installing any software beyond what is required for OpenClaw to function.

We strongly recommend that you change any passwords or credentials shared with us immediately after the setup is complete.

6. Data Retention

We retain your booking and contact information for as long as necessary to provide our services and support. Payment records are retained as required by applicable tax and accounting laws. You may request deletion of your data by contacting us.

7. Data Security

We take reasonable measures to protect your information, but no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your data. OpenClaw is designed to run locally on your hardware — your data stays on your machine and is not transmitted to ClawBuilder after the setup is complete.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.

To exercise any of these rights, contact us using the information below.

9. Cookies

Our website uses minimal cookies necessary for functionality and analytics. We do not use advertising cookies or trackers. Analytics platform collects anonymous, aggregated data and does not use cookies to track individual users.

10. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our Services after changes constitutes acceptance.

12. Contact

Questions about this policy? Reach us at dpo@clawbuilder.ai.